Troubleshooting Common Issues

Solution: Mild side effects such as nausea, diarrhea, or constipation are common when starting GLP-1 medications. To manage these, eat smaller, more frequent meals, stay hydrated, and avoid rich or spicy foods. If side effects persist or worsen, contact your healthcare provider for advice on managing symptoms or adjusting your dosage.

Solution: If you miss a dose, take it as soon as you remember -- as long as the next scheduled dose 3 or more days away. If the next dose is less than 3 days away, skip the missed dose and continue with your regular schedule. Do not double up on doses.

Solution: If you're new to injectable medication, it can feel a little overwhelming! You're not alone, and we can help you master the proper technique. Follow the step-by-step instructions [link] provided for administering your medication. If you're still having trouble, refer to the instructional video [link] on your dashboard or contact us [link] for guidance.

Solution: Is your email address and password correct? If you forgot your password, just click on the "Forgot Password" link and follow the instructions to reset it. If the issue persists, contact our support team and we'll get you sorted out!

Solution: Double-check that all required fields are filled out correctly and that all necessary documents (ID, photo, medical history) are uploaded. If you encounter technical issues, try refreshing the page or using a different device. Contact support if you need further assistance.

Solution: Verify that your payment information is correct and that you have sufficient funds in your account. If your payment is declined, try using a different payment method. For persistent issues, contact our support team for help.

Solution: Your latest order status is displayed on your patient dashboard. Shipping delays can occur due to high demand or logistical issues. If your order is significantly delayed and you are concerned about receiving your medication in time, contact our support team for an update and assistance.

Solution: If your medication arrives damaged or incorrect, do not use it. Contact our support team immediately to report the issue and arrange for a replacement.

Solution: If your package has warmed up during transit - don't worry! Our compounded GLP-1 medications can withstand elevated temperatures for longer than you think, without being compromised. Once you've retrieved the vial from your packaging, keep it in the refrigerator for long-term storage.

Solution: Ensure you are selecting available time slots and that your internet connection is stable. If you continue to have trouble, contact our support team to assist with scheduling your appointment.

Solution: Check your patient dashboard for any messages or requests for additional information from your provider. Promptly provide any requested information to avoid delays. If you do not receive feedback within the expected timeframe, contact support for assistance.

Solution: Ensure you have a stable internet connection and are using a compatible device. If technical issues arise during your consultation, try refreshing your browser or restarting your device. Contact support if problems persist.

Solution: Regularly update your health information in your patient profile to ensure it is accurate and complete. If you notice any errors, correct them promptly and inform your healthcare provider during your next consultation.

Solution: Ensure your contact information is up-to-date and that you have not accidentally unsubscribed from notifications. Check your spam/junk folder for missed emails. Contact support if you continue to miss important updates.

Solution: If you have trouble understanding any part of the process or instructions, refer to the instructional materials available on your patient dashboard or contact our support team for clarification. We are here to help and ensure you have all the information you need.