GobyMeds does not charge subscriptions, memberships, automatic refills, automatic renewals, or hidden fees. You only pay when you place an order, and reorders must be placed manually through your Patient Portal.
Unless stated otherwise, the price of your order includes the medication, required supplies, provider review and consultation, and shipping. If approved, patients enjoy ongoing provider messaging and customer support.
GobyMeds accepts all major credit, debit, and HSA/FSA cards, as well as Google Pay, Apple Pay, and Klarna. Klarna allows patients to split a purchase into multiple payments to spread the cost over time. Payment options are provided by Klarna and are subject to Klarna’s eligibility requirements, approval, and terms and conditions. Available payment plans may vary.
Why some plans cost more than others
Starter bundles are designed for new patients or patients restarting treatment after time away from medication. These bundles usually increase in dosage gradually so your body can adjust.
Continued-care and non-starter step-up bundles are used when a patient has already completed a starter bundle, is continuing treatment, or has current or recent GLP-1 or GLP-1/GIP use. These options may cost more because higher therapeutic doses often require more medication.
For multi-month GLP-1 plans, your bundle may be a step-up bundle, where the dose increases over the treatment period, or a static bundle, where the same dose is maintained. If your provider changes your prescription after your consultation and review, your order may be repriced to match the approved bundle. If the approved bundle costs less than your original order, the difference is refunded to your original payment method. If a prescription change causes your bundle's price to increase, you will be given an opportunity to approve the additional charge to make up the difference in price before it is sent to the pharmacy for fulfillment.
Why checkout may be different from the monthly price shown
Some GobyMeds pages show the monthly equivalent of a multi-month bundle to make pricing easier to compare. That monthly amount is a breakdown of the total bundle price, not an installment plan.
For example, a 3-month bundle may list a "per-month" amount to allow you to compare pricing with other bundles. When purchasing a 3-month bundle, a temporary authorization hold for the full bundle amount is placed on your card when you order, but the payment is only captured after a provider reviews your intake and issues a prescription. Once approved and the prescription is issued, the full bundle price is collected before the order is sent to the pharmacy.
How ordering and payment work
After you select a product and complete your intake, a temporary pre-authorization hold may appear on your card. This hold confirms the payment method is valid, but it is not a completed charge - your card is not charged at this point.
A provider then reviews your intake and any required documentation. If the provider approves and prescribes medication, the payment is completed and the prescription is sent to the pharmacy for fulfillment. Once the pharmacy receives the prescription, medication is typically prepared and shipped within 2-4 business days, although exact timing can vary due to pharmacy volume and other circumstances outside of GobyMeds' control.
If provider review takes longer than expected, the original pre-authorization may drop off. In that case, GobyMeds may re-authorize payment when the prescription is ready so the order can continue. Holds often last about 7 days if the order is not finalized during that time, but the exact timing may depend on your bank.
Authorization hold vs. charge vs. refund
When you place an order, GobyMeds places a temporary authorization hold on your payment method. This confirms that the payment method is valid, but it is not a completed charge. Your card is not billed at the time the hold appears.
In most cases, GobyMeds only captures the payment after a provider reviews your intake and a prescription is issued. If a prescription is not issued or the order is canceled before payment is captured, GobyMeds does not issue a refund because there was no completed charge. Instead, the authorization hold is voided or released.
For some treatments involving labs, such as Testosterone Replacement Therapy, the entire payment amount is captured when the order is placed. If you are not approved for the treatment, the cost of the medication will be refunded to your original payment method. Lab costs are non-refundable.
If payment has already been captured, then eligible cancellations or adjustments are handled as a refund to the original payment method.
Your bank controls how quickly released holds or refunds appear on your account.
Documentation you may need to provide
GobyMeds may ask for documentation to confirm your identity, eligibility, and appropriate starting dose.
A valid driver’s license or government-issued photo ID is required to verify your name, date of birth, identity, and photo. The image should be current, clear, legible, and well-lit.
For weight-loss treatment, prescribers may require a front-facing full-body photo from about the knees up. You should be fully clothed in the photo. Fitted clothing is recommended because it helps the medical team complete the review.
If you are requesting a prescription above the starter dose, you may need to provide a prior prescription, medication label, or patient-portal screenshot showing your recent GLP-1 usage if that medication was not obtained through GobyMeds. The prior prescription documentation should show your name, medication name, dose, and a recent fill or issue date, generally within the last 3 months.
Shipping and delivery
GobyMeds pharmacy partners fulfill and ship orders as quickly possible, usually within 1-3 business days. Packages are cold-packed and expedited through carriers such as FedEx or UPS. Shipping is included unless otherwise stated.
Once the pharmacy has received the prescription, dispensed medication, assigned a shipping label, or shipped the order, it is usually not possible to cancel the order, delay shipment, or change the shipping address. If you need an address change, contact Customer Support immediately with your order number and the new address. GobyMeds will try to help before shipment, but changes are not guaranteed once the order reaches pharmacy fulfillment.
There may also be a delay between the pharmacy shipping your order and GobyMeds receiving the shipment update. Because of that, your Patient Portal may briefly show that an order is still being fulfilled even after it has shipped.
After you receive tracking, use the carrier’s delivery tools, such as UPS My Choice or FedEx Delivery Manager, to manage delivery instructions, request a hold, or reschedule delivery when necessary.
Lost, stolen, damaged, incorrect, or missing packages
If tracking shows that your package was lost or damaged in transit, contact GobyMeds Customer Support so the team can review the issue.
If your order arrives damaged, incorrect, or missing an item, contact Customer Support immediately. GobyMeds may need to coordinate with the pharmacy to investigate and resolve the issue.
GobyMeds is not responsible for stolen packages when tracking shows the package was delivered with proof of delivery, and refunds are not typically available for stolen packages. GobyMeds may consider a refund or reshipment case by case if the purchaser submits a completed police report documenting the theft at the delivery address with dates matching the theft event.
Cancellations, authorization holds, and refunds
Cancellation and refund options depend on where the order is in the process.
Order stage | Cancelation/Refund Options |
Before or during medical review | Contact Customer Support to request cancellation. GobyMeds will either release the authorization hold or refund the payment, depending on if your order required payment upfront. |
If the medical team does not approve your prescription
| GobyMeds will either release the authorization hold or refund the payment, depending on if your order required payment upfront. |
After medical review, if you are approved for a prescription but choose to decline it | Use the Decline button in your Patient Portal before the prescription is auto-sent to the pharmacy and contact Customer Support to request cancellation. A $50 medical consultation fee may apply. |
After the prescription is sent to the pharmacy | Cancellation may not be possible but GobyMeds will attempt cancellation with the pharmacy. If the pharmacy confirms that they are able to cancel the order, a refund will be issued for the medication cost. A $50 medical consultation fee may apply. |
After the order is fulfilled, shipped, delivered, or received | The order cannot be cancelled or refunded. Medication (regardless of whether or not it has been used) cannot be returned or exchanged. |
Compounded medications are custom-formulated for an individual patient. Once compounded, shipped, or delivered, they cannot be restocked, reused, or returned to inventory.
Discounts, HSA/FSA, and insurance
GobyMeds may offer promotional discount codes on selected products. Discounts must be applied at checkout and cannot be applied retroactively to completed or shipped orders. If a valid discount code is not working, contact Customer Support before completing the order.
We accept HSA and FSA cards as long as they are issued through a major card network, such as Visa, Mastercard, etc. If additional documentation is needed to claim reimbursement from your HSA/FSA, contact Customer Support to request a Letter of Medical Necessity.
GobyMeds does not accept or bill insurance.
Who to contact
Contact Customer Support via chat on your Patient Portal or at [email protected] for help with cancellation requests, address changes, incorrect or missing items, refunds, discount codes, HSA/FSA documentation, or pricing questions.
For medical or treatment-related questions, message the medical team through the Medical Chat in your Patient Portal.