GobyMeds Pricing, Billing, Shipping, and Order Policies

GobyMeds does not charge subscriptions, memberships, automatic refills, automatic renewals, or hidden fees. You only pay when you place an order, and reorders must be placed manually through your Patient Portal.

Unless stated otherwise, the price of your order includes the medication, required supplies, provider review and consultation, and shipping. If approved, patients enjoy ongoing provider messaging and customer support. Final pricing can vary based on the medication, dose, prescription details, fulfillment pharmacy, state availability, sourcing costs, and regulatory or market changes. Your final price is confirmed during provider review and before pharmacy fulfillment.

GobyMeds accepts major credit cards, debit cards, and HSA/FSA cards. GobyMeds does not bill insurance directly.

Starter bundles are designed for new patients or patients restarting treatment after time away from medication. These bundles usually increase in dosage gradually so your body can adjust.

Continued-care and non-starter step-up bundles are used when a patient has already completed a starter bundle, is continuing treatment, or has current or recent GLP-1 or GLP-1/GIP use. These options may cost more because higher therapeutic doses often require more medication.

For multi-month GLP-1 plans, your bundle may be a step-up bundle, where the dose increases over the treatment period, or a static bundle, where the same dose is maintained. If your provider changes your prescription after your consultation and review, your order may be repriced to match the approved bundle. If the approved bundle costs less than your original order, the difference is refunded to your original payment method. If a prescription change causes your bundle's price to increase, you will be given an opportunity to approve the additional charge to make up the difference in price before it is sent to the pharmacy for fulfillment.

Some GobyMeds pages show the monthly equivalent of a multi-month bundle to make pricing easier to compare. That monthly amount is a breakdown of the total bundle price, not an installment plan.

For example, if a 3-month bundle is shown as a monthly amount, the full 3-month bundle price is still charged upfront because the full multi-month supply is shipped together. If you prefer a lower upfront payment, you may be able to choose a month-to-month option when it is available and clinically appropriate for your treatment.

After you select a product and complete your intake, a temporary pre-authorization hold may appear on your card. This hold confirms the payment method, but it is not the final charge.

A provider then reviews your intake and any required documentation. If the provider approves and prescribes medication, the payment is completed and the prescription is sent to the pharmacy for fulfillment. Once the pharmacy receives the prescription, medication is typically prepared and shipped within 24–48 hours, although timing can vary based on circumstances out of GobyMeds' control.

If provider review takes longer than expected, the original pre-authorization may drop off. In that case, GobyMeds may re-authorize payment when the prescription is ready so the order can continue. Holds often last about 7 days if the order is not finalized during that time, but the exact timing may depend on your bank.

GobyMeds may ask for documentation to confirm your identity, eligibility, and appropriate starting dose.

A valid driver’s license or government-issued photo ID is required to verify your name, date of birth, identity, and photo. The image should be current, clear, legible, and well-lit.

For weight-loss treatment, prescribers may require a front-facing full-body photo from about the knees up. You should be fully clothed in the photo. Fitted clothing is recommended because it helps the medical team complete the review.

If you are requesting a prescription above the starter dose, you may need to provide a prior prescription, medication label, or patient-portal screenshot showing your recent GLP-1 usage if that medication was not obtained through GobyMeds. The prior prescription documentation should show your name, medication name, dose, and a recent fill or issue date, generally within the last 3 months.

GobyMeds pharmacy partners fulfill and ship orders as quickly possible, usually within 1-3 business days. Packages are cold-packed and expedited through carriers such as FedEx or UPS. Shipping is included unless otherwise stated.

Once the pharmacy has received the prescription, dispensed medication, assigned a shipping label, or shipped the order, it is usually not possible to cancel the order, delay shipment, or change the shipping address. If you need an address change, contact Customer Support immediately with your order number and the new address. GobyMeds will try to help before shipment, but changes are not guaranteed once the order reaches pharmacy fulfillment.

There may also be a delay between the pharmacy shipping your order and GobyMeds receiving the shipment update. Because of that, your Patient Portal may briefly show that an order is still being fulfilled even after it has shipped.

After you receive tracking, use the carrier’s delivery tools, such as UPS My Choice or FedEx Delivery Manager, to manage delivery instructions, request a hold, or reschedule delivery when necessary.

If tracking shows that your package was lost or damaged in transit, contact GobyMeds Customer Support so the team can review the issue.

If your order arrives damaged, incorrect, or missing an item, contact Customer Support immediately. GobyMeds may need to coordinate with the pharmacy to investigate and resolve the issue.

GobyMeds is not responsible for stolen packages when tracking shows the package was delivered with proof of delivery, and refunds are not typically available for stolen packages. GobyMeds may consider a refund or reshipment case by case if the purchaser submits a completed police report documenting the theft at the delivery address with dates matching the theft event.

Cancellation and refund options depend on where the order is in the process.

Compounded medications are custom-formulated for an individual patient. Once compounded, shipped, or delivered, they cannot be restocked, reused, or returned to inventory.

Refunds are issued when a patient is unable to obtain a prescription through the GobyMeds platform. Other refund requests are reviewed case by case. GobyMeds cannot refund used medication and may require unused medication, containers, or packaging materials to investigate a claim.

GobyMeds may offer promotional discount codes for select medications or bundle plans. Discounts must be applied at checkout and cannot be applied retroactively to completed or shipped orders. If a valid discount code is not working, contact Customer Support before completing the order.

HSA and FSA cards are accepted. If your HSA/FSA administrator needs documentation, you can request a Letter of Medical Necessity from Customer Support. Include your name, order number, and administrator name with the request.

GobyMeds does not bill insurance directly. Brand-name medication pricing may vary by manufacturer and pharmacy supplier, and GobyMeds does not control brand-name medication pricing.

Contact Customer Support through the website messenger or Patient Portal for help with cancellation requests, address changes, incorrect or missing items, refunds, discount codes, HSA/FSA documentation, or pricing questions before shipment.

For medical questions, dose questions, or eligibility questions, message your provider through Medical Chat in the Patient Portal.