Updated 10/25/2025
Everything you need to know about billing, cancellations, and order changes
At GobyMeds, we want to make the payment and ordering process as simple, transparent, and convenient as possible. Below, you’ll find detailed information on when you’ll be charged, how cancellations and address changes work, and what to expect regarding refunds and discount codes.
💰 When Will I Be Charged?
You will only be charged after your provider reviews your chart, approves your prescription, and your medication is ready for shipment from the pharmacy.
You are not charged at the time of completing your medical intake form.
Once your provider approves your prescription, GobyMeds will process your payment using the card on file.
You’ll receive a confirmation email and receipt once payment has been processed and your order is on its way.
💡 Tip: To avoid any delays, ensure your payment information is up to date in your patient portal before submitting your check-in or reorder.
❌ Can I Cancel My Order?
It depends on where your order is in the process.
If your prescription has not yet been sent to the pharmacy, you may be able to cancel your order.
Once a prescription has been sent to or compounded by the pharmacy, it cannot be canceled or refunded, as it is considered a custom medication prepared specifically for you.
To request a cancellation:
Contact the support team via the chat bubble on our website as soon as possible.
Include your full name, order number, and reason for cancellation so our team can review your request quickly.
⚠️ Note: Because compounded medications are custom-made to order, GobyMeds follows strict FDA regulations that prohibit returns or cancellations once the compounding process has begun.
🚚 Can I Change My Shipping Address?
Yes — as long as your order has not yet shipped.
If you need to update your address:
Contact our support team via chat immediately.
Provide your order number and new address so we can update the pharmacy before shipping.
Once an order has shipped, we are unable to change the address. If you realize there’s an error after shipment, our support team can help you track the package and coordinate with the carrier if needed.
💳 What Forms of Payment Are Accepted?
GobyMeds accepts:
All major credit and debit cards (Visa, Mastercard, American Express, Discover).
HSA (Health Savings Account) or FSA (Flexible Spending Account) cards if they are Mastercard-branded.
At this time, GobyMeds does not bill insurance directly.
💡 Why? Because we work with compounding pharmacies, medications are priced transparently and billed directly to patients at a fixed rate — often at a lower cost than insurance copays or retail pricing.
🏥 Can I Use My HSA/FSA?
Yes! GobyMeds purchases are qualified medical expenses under HSA/FSA guidelines.
If your HSA/FSA provider requires documentation, we can provide a Letter of Medical Necessity upon request.
Simply contact support and include:
Your name and order number
The name of your HSA/FSA administrator
Our team will email you a signed letter for your records.
💡 Tip: Always check with your HSA/FSA provider for specific coverage rules, as requirements can vary between administrators.
Can I Get a Refund?
Unfortunately, no.
Due to FDA regulations, all prescriptions are final sale and non-refundable once they are prescribed and shipped.
Compounded medications are custom-formulated for each individual patient, which means they cannot be restocked, reused, or returned to inventory.
This policy applies even if you decide not to use the medication after receiving it.
If your order arrives damaged, incorrect, or missing an item, contact our support team immediately. We will review your case and coordinate with the pharmacy to resolve any fulfillment errors promptly.
Do You Offer Discount Codes?
Yes! GobyMeds occasionally offers promotional discount codes for select medications or bundle plans.
If you have a valid discount code but it isn’t working during checkout, reach out to our support team for assistance.
To view active promotions, click here or watch for email updates announcing new offers.
⚠️ Note: Discounts cannot be applied retroactively to completed or shipped orders.
Transparency Promise
At GobyMeds, transparency is a cornerstone of how we operate.
All medication pricing is listed clearly on our website with no hidden fees or surprise charges.
You will always know your total cost before your card is charged.
Shipping, provider consultations, and medication costs are bundled into your quoted price unless otherwise noted.
Thank you for choosing GobyMeds.
Our goal is to make every part of your care experience — from consultation to checkout — simple, transparent, and trustworthy.
If you have questions about billing, orders, or refunds, our support team is here to help through the chat bubble on our website or your Patient Portal.